The Forgotten Asset in Delivering Exceptional Customer Service Is Your Employees — Here's Why.

-
It seems straightforward that to create the best customer experience, you need to look outward. What are customers thinking, saying, and doing?  

 

By all means you should continue looking outward. Also looking inward – to what your employees are saying, thinking, and doing, can help improve your customer experience as well. 

 

Read the article to learn more. 

 

#MicrosoftViva; #Microsoft365; #EmployeeExperiences; #MicrosoftTeams 

Read More...

Popular posts from this blog

No Pain, No Gain

-
Image
I took a friend to a local orthopedic surgeon to mend a fractured limb. Two previous visits were unsuccessful and were actually the cause for the third before this renowned surgeon whose works had received good testimonies in the region. After 15 minutes of intense examination, which caused my friend to emit groans and sweat in pain, the ensuing verdict was not only a frightening proposition but felt like medieval judgement direct from hell. The old man announced that to mend the limb, he would need to break it again to reinsert a missing piece then realign the bones together before placing the leg in a locally assembled cast. We didn't invite the patient into this part of the conversation, knowing he would have to undergo this procedure without any anesthesia, but only the strength of the surgeon’s son to hold him down. I now leave you to imagine the level of pain my friend had to endure. The procedure was successfully completed and my friend retained his leg as against the amputa...
Read full story »

US Bank: Investing in employee experiences with Microsoft Viva Connections

-
To U.S. Bank, the collaboration and trust of their employees is central to helping it become one of the largest financial institutions in the United States.     Microsoft Viva, a digital, integrated employee experience platform, helped them overcome key challenges to help keep employees connected and engaged without jumping through hoops to have what they needed.   Read the case study to see how they did it.      #MicrosoftViva; #Microsoft365; #EmployeeExperiences; #MicrosoftTeams   Read More...
Read full story »

Fast forward: How cloud computing could transform risk management

-
Attitudes toward the shift to cloud computing are changing—even in the banking world, which has been reluctant to make the transition from on-premises to the cloud due to customer data security concerns. The chief information officer (CIO) at the Federal Reserve Bank of Boston noted recently that ignoring the cloud may introduce security vulnerabilities as on-premises vendors discontinue support for their products. Learn what executives are saying about how and why risk management needs to act now. Get up to speed on the benefits across the six stages of the life cycle for risk model development, and how Microsoft 365 can help build cloud computing infrastructures. Read More...
Read full story »