Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

-
Gartner Peer Insights compares vendors' customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.

Read More...

Popular posts from this blog

No Pain, No Gain

-
Image
I took a friend to a local orthopedic surgeon to mend a fractured limb. Two previous visits were unsuccessful and were actually the cause for the third before this renowned surgeon whose works had received good testimonies in the region. After 15 minutes of intense examination, which caused my friend to emit groans and sweat in pain, the ensuing verdict was not only a frightening proposition but felt like medieval judgement direct from hell. The old man announced that to mend the limb, he would need to break it again to reinsert a missing piece then realign the bones together before placing the leg in a locally assembled cast. We didn't invite the patient into this part of the conversation, knowing he would have to undergo this procedure without any anesthesia, but only the strength of the surgeon’s son to hold him down. I now leave you to imagine the level of pain my friend had to endure. The procedure was successfully completed and my friend retained his leg as against the amputa...
Read full story »

US Bank: Investing in employee experiences with Microsoft Viva Connections

-
To U.S. Bank, the collaboration and trust of their employees is central to helping it become one of the largest financial institutions in the United States.     Microsoft Viva, a digital, integrated employee experience platform, helped them overcome key challenges to help keep employees connected and engaged without jumping through hoops to have what they needed.   Read the case study to see how they did it.      #MicrosoftViva; #Microsoft365; #EmployeeExperiences; #MicrosoftTeams   Read More...
Read full story »

The NFL Huddles with Microsoft Teams to Digitize Collaboration for Game Day

-
Everyone knows that teamwork is vital in the National Football League (NFL)—on the field and off. The arrival of COVID-19, however, pushed the league to reimagine how to collaborate behind the scenes. Executing hundreds of live events while preserving the gameday experience for online fans and business partners was a new challenge. In exchange for the traditional high-touch, in-person communication culture at league offices, the organization adopted a virtual home field. Microsoft Teams helped the NFL stay connected and safely execute all 270 combined regular season and playoff games and Super Bowl LV—despite the collaboration challenges brought on by the pandemic. Read More...
Read full story »