Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service.

Microsoft takes a comprehensive approach to delivering an enterprise-grade communication and collaboration experience. Learn more about privacy, security, and compliance in Microsoft Teams with this infographic. View: Collaborate more securely

WATAN, an independent NGO supporting humanitarian and humanitarian causes, leveraged Microsoft technology to rectify their cumbersome manual human resource processes into an efficient, cost effective, and automated solution. Upon implementing Dynamics 365 Human Resources, the organization has automated its HR processes saving them time and money so they can better serve their community. Read More...

This migration checklist provides easy, step-by-step guidance on the tools, planning, and resources you'll need to migrate your apps, data, and infrastructure to the cloud with confidence—no matter where you currently are in the process. View: Cloud Migration Checklist: Simple steps to start your migration today

Use this one-slide to show your customers how they can easily adapt business processes to changing technologies and demand. Nonprofit organizations can modernize business applications, build a happier, more secure remote workforce, and create a resilient program delivery process. View: Adapt business processes to changing​ technologies and demand

Integrate apps, automate workflows—and never miss a post. Subscribe now for more insights into building agile business processes to transform your organization. View: Improve remote productivity by integrating apps

Discover how nonprofits can deliver effective programming through volunteer management and volunteer engagement with Microsoft Cloud for Nonprofit. Read More...